Responsible Gaming at HAWKPLAY — Tools, Resources, and Where to Get Help

Our Commitment to Player Welfare

HAWKPLAY's PAGCOR licence carries mandatory responsible-gaming obligations, but our commitment goes beyond regulatory compliance. We actively build player-protection features into the product — not as an afterthought but as a core part of the casino experience. Every account has access to the same suite of controls, regardless of how much or how little you deposit.

We also train our support staff to recognise distress signals and to respond with empathy rather than encouragement when a player appears to be in difficulty. If a live-chat agent notices patterns of concern, they are authorised to proactively share responsible gaming resources.

Player Tools — Take Control of Your Play

All of the following tools are available in your HAWKPLAY account dashboard under Settings → Responsible Gaming. They take effect immediately and cannot be reversed during their active period.

• Deposit limit: set a daily, weekly, or monthly cap on how much you can deposit. Once set, the limit can only be lowered immediately; increases require a 24-hour cooling-off period before taking effect.
• Loss limit: cap the maximum amount you can lose in a given period. Useful for players who want a hard floor under their session spend.
• Session time limit: set a maximum duration for each play session. HAWKPLAY will display an on-screen reminder when you approach your limit and will log you out when it is reached.
• Cooling-off period: take a break from 24 hours up to 30 days. Your account is temporarily restricted but not closed; your balance is preserved.
• Self-exclusion: permanently or indefinitely suspend your account. This is a serious step — once activated, re-opening an account requires a mandatory waiting period and review. We will not market to you during exclusion.

Recognising the Signs of Problem Gambling

Gambling can become harmful gradually. The following signs may indicate that play has moved beyond healthy entertainment. If any of these apply to you — or to someone you care about — please seek help.

• Spending more than you can afford to lose, or borrowing money to gamble
• Feeling irritable or anxious when not gambling
• Chasing losses — betting more to recover money already lost
• Lying to friends or family about how much time or money you spend gambling
• Neglecting work, school, or personal relationships because of gambling
• Using gambling as a way to escape stress, depression, or boredom
• Repeatedly failing to cut down or stop despite wanting to

Recognising these patterns early is the most effective intervention. You do not need to hit a crisis point before asking for help.

Protecting Minors — 21+ Only

HAWKPLAY strictly enforces the PAGCOR minimum age of 21 years. Age is verified at registration and again during KYC document review. Any account found to belong to a minor is closed immediately, all funds are frozen pending review, and the incident is reported to PAGCOR.

If you share a device with younger family members, we recommend using your device's parental controls or browser restrictions to prevent access to HAWKPLAY and other gambling sites. Third-party tools such as Gamban can also block gambling websites across all browsers on a device.

Where to Get Help

If you are concerned about your gambling — or someone else's — the following free resources are available in the Philippines.

• NCMH Crisis Hotline: 1553 — free, confidential, available 24/7. This is the National Center for Mental Health helpline and is not connected to HAWKPLAY in any way.
• In-account tools: log in and go to Settings → Responsible Gaming to set limits or request self-exclusion without needing to contact support.
• HAWKPLAY support: our live-chat team can walk you through activating any responsible gaming tool at any time.

Gambling should be fun. The moment it stops feeling that way, these tools and resources exist to help you pause, reset, and get support.